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CTS Agency helps organizations leverage the right message and the right platforms into integrated, strategic campaigns that get results. They are willing to be true partners in pursuit of a client's mission, and their dedication to excellence sets them apart. Their creativity, knowledge of digital marketing, and ability to craft clear advocacy messages make them an easy choice for clients who are looking for relevant, effective campaigns.

The Client

Homelessness affects thousands of people in Central Florida every year.

In 2013, Central Florida had the largest homeless population in the United States compared to other regions our size. 

The Central Florida Commission (CFCH) on Homelessness is tasked with bringing together governments, nonprofits, businesses, and leaders to identify solutions for this

challenging issue.

The Mission

Many in Central Florida saw people on the streets as lazy bums who lived off the government and the charity of others. CFCH leadership knew that without the support of the public, homelessness would remain a low priority in the eyes of local leaders. We strategized with CFCH and partners to launch a grassroots advocacy campaign to shift the way homelessness was perceived in Central Florida.

the results

The Rethink Homelessness campaign launched in October 2013 and became one of the most prominent cause-based brands in Central Florida. 


-6M+ YouTube views

-Housing First becomes a City and County priority

-Record $6M unsolicited donation 

-Orlando Sentinel + readers vote homelessness #1 most important story of the year

-Orlando Mayor makes homelessness an important city priority


Consult on branding, content planning, and strategic use of social media for the provocative Rethink Homelessness campaign. 

Develop posting strategy and campaign marketing, including the website, blogging, and other social platforms 

Administer an aggressive campaign of strategically targeted Facebook ads to reach target audience throughout Central Florida

Facilitate events to engage community members and 'armchair advocates' in support of ending homelessness

Facebook likes growth from 0 to 10,000 page likes in three months

growing Facebook page likes from October to the first week of January

the right message for the right audience

Rethink Homelessness launched their social media campaign officially on October 10, 2013 with 100 likes on Facebook and a smaller presence on Twitter. 

With the help of emotional content and aggressive ads, we helped the campaign grow to over 11,000 local followers in its first three months.

Rethink Homelessness Advocacy Campaign with FanDuel

website relaunch

From 2013 to 2017, we designed and updated a new and ever-growing website to meet the shifting needs of Rethink Homelessness. 

Designed to drive users to action, the first iteration of the site featured four easy action steps and enabled leaders to create content on a blog as well as ongoing video content.

The campaign website also highlighted CFCH research and reports, a crowdfunding campaign, volunteer opportunities, and more. 

community Events

During the second phase of the campaign, we partnered with community leaders and organizations to raise awareness through events.

At these events, we harnessed social media to extend the reach to millions of people, far beyond the number of people who attended IRL.

Local sports teams -- the Orlando Magic, Orlando Solar Bears, and Orlando City Soccer Club -- all stepped up to host awareness events.

At each event, we partnered with corporate sponsors (including FanDuel and Orlando Health) to match $1 for every tweet or post that used #rethinkhomelessness during the game.

We also helped to facilitate advocacy nights with Orlando community partners like Macbeth Studio, Kasa, and Local Love Orlando.

These informal evenings provided an opportunity for advocates to connect and take pictures in a custom photobooth to show their support. 

Rethink Homelessness Advocacy Campaign with Orlando Mayor Buddy Dyer and Orlando City Soccer Club

Rethink Homelessness social media advocacy campaign

Social Media

The Rethink Homelessness campaign harnessed powerful social media strategies to raise visibility for the cause of homelessness in Central Florida.

The strategy was based on creating original, emotional content. This incorporated a hybrid of data and stories -- often real stories of people experiencing homelessness in Orlando. The 'Cardboard Stories' video captured many of these 'real stories' and became one of the most powerful and memorable pieces produced by the campaign.

To better tell the story and help community members connect with the issue, the campaign also recruited 'lead advocates' to serve as narrators and storytellers for the mission. 

With the help of these energetic advocates and a strong advertising strategy, the campaign organically caught the attention of multiple prominent influencers, including George Takei, Justin Timberlake, and William Shatner, and continued to grow. 

extending the mission

The Commission's work on homelessness initially focused on helping people who had lived on the streets for many years, most of whom had a mental or physical disability that kept them from being able to work. 

A couple of years into the campaign, CFCH began to explore ways to address other types of homelessness, including families and young adults. 

We helped to work on a branding pivot for the campaign to raise awareness about youth homelessness, including creating concepts for a coffee cup sleeve (below) for distribution in local coffee shops.

Custom Designed Rethink Homelessness Business cards
Custom Designed Products for Advocacy Campaign Rethink Homelessness
Custom Designed Coffee Sleeve for Rethink Homelessness

...skills for the resume



noun a full-visual plan (crafted around intended content) to show the look and function of a website or mobile application before it is built.

social media

so·cial me·di·a

noun web-based platforms that allow users and brands to connect, create and share content and build communities across geographies and across interests.



noun maximizing visibility via paid placements to a targeted audience for commercial products, services, or ideas - online and offline.



noun creating a 'stick figure' version of your website design; creating a road map to success on a website project.


search en·gine op·ti·mi·za·tion

noun creating more visibility and more visits for a website by ensuring that the site appears high on the list of results returned by a search engine.

ADA website compliance

ada web·site com·pli·ance

noun a set of website usability standards which, when properly implemented, make the information held on a website as accessible as possible to Americans with a range of disabilities.